Terms of Service

Effective date: 25 July 2026 · Last updated: 25 July 2026

1. Who we are and your acceptance

These Terms of Service (“Terms”) are an agreement between you and Fojora (“Fojora”, “we”, “us”), a business operating from New South Wales, Australia, and they govern your use of the communication assistant available at fojora.com, our applications, and related services (together, the “Service”).

By creating an account, connecting a communication channel, or otherwise using the Service, you accept these Terms. If you use the Service on behalf of a company or other organisation, you confirm you have authority to bind it, and “you” includes that organisation. If you do not agree with these Terms, do not use the Service.

2. Eligibility and your account

• The Service is designed for professionals. You must be at least 18 years old to use it.
• You must provide accurate account information and keep it up to date.
• You are responsible for safeguarding your login credentials and for all activity under your account. Notify us immediately at support@fojora.com if you suspect unauthorised access.
• If your account belongs to a workspace administered by your employer, your administrator may control access to and settings of that workspace, and our agreement with your employer may apply in addition to these Terms.

3. The Service

Fojora connects to communication channels you choose — such as email accounts, calendars and messaging platforms — to triage messages, organise threads, and draft replies personalised to your writing style. We grant you a limited, non-exclusive, non-transferable, revocable right to use the Service for your own internal or business purposes while you have an active account, subject to these Terms.

We are continuously improving the Service and may add, change or remove features. If a change materially reduces the core functionality of a paid plan, we will give you reasonable advance notice, and you may cancel under Section 9.

We may set and enforce reasonable usage limits (for example on messages processed, drafts generated, or connected channels per plan) to protect the reliability and fair use of the Service, and may throttle usage that exceeds them. Current limits, where applicable, are described on our pricing page or in-app.

4. Connected channels and third-party platforms

The Service works by integrating with third-party platforms (for example Gmail, Outlook, Google Calendar or Slack). For these integrations:

• you authorise each connection yourself, using that platform’s own authorisation flow, and you can revoke it at any time from your Fojora settings or from the platform;
• you must have the right to connect the account you connect — connecting an employer-controlled account may require your employer’s permission, which is your responsibility to obtain;
• your use of each platform remains governed by that platform’s own terms, and we are not responsible for the acts, omissions, outages or data practices of third-party platforms;
• if a platform suspends or changes the interfaces the Service relies on, we may be unable to provide some or all features for that channel, and doing so is not a breach of these Terms — though your refund and cancellation rights in Sections 9 and 10 still apply;
• our handling of data received from connected platforms, including Google’s Limited Use requirements, is described in our Privacy Policy.

5. AI-generated content

Artificial intelligence generates text by prediction, and its output can be inaccurate, incomplete, out of date, or unsuitable for your situation despite being personalised to you. Accordingly:

• drafts are provided to assist you, not to replace your judgement — review them before they are sent, especially for legal, financial, medical or otherwise consequential communications;
• we do not warrant that AI output is accurate, appropriate or fit for any particular purpose, except to the extent the Australian Consumer Law provides otherwise (see Section 10);
• if you enable automated sending or automated actions, you accept the risk that messages may be sent or actions taken without your individual review, and you are responsible for configuring those automations sensibly;
• because AI models generate text from patterns, other users may receive similar output from similar prompts — output is not unique to you and we make no promise of exclusivity in it;
• you are responsible for ensuring your use of AI-generated content complies with laws applicable to you, including any obligation to disclose the use of AI in your industry or profession.

6. Your content and our licence to it

You own your content. As between you and us, you retain all rights in the messages, documents and other material in your connected channels and anything you submit to the Service (“Your Content”), including drafts the Service generates for you.

You grant us a worldwide, non-exclusive, royalty-free licence to host, store, process, transmit and display Your Content solely to the extent needed to operate, secure and provide the Service to you — including building the private personalisation index that makes drafts sound like you. This licence ends when the relevant content is deleted under our Privacy Policy’s retention terms. We do not use Your Content to train shared, public or third-party AI models, and we do not sell it.

To the extent Your Content includes data received from a connected platform, this licence is further limited by the platform commitments in our Privacy Policy — including the Google API Services User Data Policy Limited Use requirements and the Microsoft APIs Terms of Use — and those commitments prevail over anything broader in these Terms.

You are responsible for Your Content, including having the necessary rights to it and ensuring it does not violate the law or the rights of others.

7. Acceptable use

You must not, and must not attempt to, use the Service to:

• send spam, bulk unsolicited messages, or any communication that violates anti-spam laws (including the Australian Spam Act 2003 (Cth), CAN-SPAM, or equivalents), or engage in phishing, fraud, harassment or impersonation of others;
• violate any law or the rights of any person, or transmit unlawful, infringing or malicious content, including malware;
• misrepresent AI-generated messages in a way intended to deceive — for example, sending communications while denying the involvement of automation where you are legally required to disclose it;
• probe, breach or circumvent security or authentication measures, access accounts or data you are not authorised to access, or interfere with the Service’s operation, including by placing excessive load on it;
• reverse engineer, decompile, copy, scrape, resell, sublicense or provide the Service to third parties as a service bureau, except as permitted by law that cannot be excluded;
• use the Service or its output to develop, train or improve a competing product or any machine-learning model;
• use the Service in violation of applicable export control or economic sanctions laws, or if you are located in a country subject to comprehensive sanctions or listed on a government prohibited or restricted parties list;
• connect accounts or provide content belonging to another person without their authority.

We may investigate suspected violations and may remove content, throttle usage, or suspend or terminate accounts under Section 17.

8. Fees, billing and renewals

• Plans. Some features are paid. Current pricing is shown at fojora.com at the time you subscribe. Unless stated otherwise, prices for Australian customers include GST where applicable; you are otherwise responsible for applicable taxes (other than taxes on our income).
• Auto-renewal. Paid subscriptions are billed in advance, monthly or annually, and renew automatically until cancelled. You authorise us and our payment processor to charge your nominated payment method on each renewal.
• Payment processing. Payments are handled by a third-party payment processor; we do not store full card details. Your card issuer may charge its own fees (for example, foreign-exchange fees).
• Trials and offers. Free trials or promotional pricing convert to the standard price at the end of the trial or offer period unless you cancel before then. We will make the trial length and post-trial price clear when you sign up.
• Upgrades and downgrades. Upgrades take effect immediately with a pro-rated charge; downgrades take effect from the next billing cycle.
• Price changes. We may change prices with at least 30 days’ notice by email. Changes apply from your next renewal after the notice period — if you do not agree, cancel before the renewal.
• Overdue payments. If a renewal payment fails and remains unpaid after reasonable retry attempts and notice, we may downgrade or suspend your paid features until payment is made.

9. Refunds and cancellation

• The guarantee applies once per customer, to the first payment of your first paid subscription. It does not apply to renewals or to subsequent subscriptions, except where the Australian Consumer Law or another applicable law requires a remedy (see Section 10).
• You may cancel your subscription at any time in your account settings or by emailing support@fojora.com. Cancellation stops future renewals; you keep paid access until the end of the period already paid for.
• Nothing in this section limits your rights under Section 10.

10. Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law (“ACL”). For major failures with the service, you are entitled to cancel your contract with us and obtain a refund for the unused portion, or to compensation for its reduced value. You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion.

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy under the ACL or any other law that cannot lawfully be excluded. Where our liability for breach of a non-excludable guarantee can lawfully be limited, it is limited, at our option, to resupplying the service or paying the cost of having the service resupplied.

11. Intellectual property and feedback

We (and our licensors) own the Service and everything in it other than Your Content — including software, models, designs, interfaces, documentation and trade marks. No rights are granted to you except the limited right of use in Section 3. If you send us feedback, ideas or suggestions, you grant us a perpetual, irrevocable, royalty-free licence to use them without restriction or obligation to you.

We also collect technical logs and data about how the Service is used (features used, performance, errors). We may use and retain such usage data, and may use it in aggregated or de-identified form for any lawful purpose, including operating, securing, benchmarking and improving the Service — but this never extends to the content of your connected platforms except as permitted by the platform commitments in our Privacy Policy.

12. Beta features

We may offer features labelled alpha, beta, preview or early access. These are provided for evaluation, may be modified or withdrawn at any time, may be less reliable than the rest of the Service, and are provided with no commitments as to availability or support — subject always to Section 10.

13. Privacy

Our Privacy Policy explains what information we collect, how we use and protect it, how connected-platform data (including Google user data under the Limited Use requirements) is handled, and how to delete it. The Privacy Policy forms part of these Terms.

14. Disclaimers

Subject to Section 10, the Service is provided “as is” and “as available”. To the maximum extent permitted by law, we make no warranties or representations, express or implied — including as to merchantability, fitness for a particular purpose, non-infringement, or that the Service will be uninterrupted, error-free, secure, or that AI output will be accurate or reliable. You are responsible for maintaining your own copies of important data held in your connected platforms; the Service is not a backup service.

15. Limitation of liability

Subject to Section 10 and to the maximum extent permitted by law:

• neither party is liable to the other for loss of profits, revenue, goodwill or data, or for indirect, incidental, special, punitive or consequential loss, however arising, even if advised of the possibility;
• our total aggregate liability to you for all claims arising out of or relating to the Service or these Terms is limited to the greater of (a) the amounts you paid us in the 12 months before the event giving rise to the claim, and (b) AUD $100;
• we are not liable for messages you (or automations you enabled) send, for decisions you make in reliance on AI output, or for the acts or omissions of third-party platforms;
• these limitations reflect an agreed allocation of risk that is reflected in our pricing, and they survive termination.

16. Indemnity

If you use the Service in breach of Section 7 (Acceptable use), in violation of law, or in breach of another person’s rights, you indemnify us against third-party claims, damages and reasonable costs (including legal costs) arising from that use — except to the extent we caused the loss. This clause does not apply to you if and to the extent it would be void under the ACL or other consumer protection law that applies to you.

17. Suspension and termination

• By you. You may stop using the Service and delete your account at any time in settings or by emailing support@fojora.com.
• By us. We may suspend or terminate your access if you materially breach these Terms, if your use creates security, legal or abuse risk, if required by law or a platform we depend on, or if a free account is inactive for more than 12 months. Except where the situation is urgent or notice is legally restricted, we will give you notice and a reasonable opportunity to remedy the issue first.
• Effect. On termination your access ends, connected channels are disconnected, and your data is deleted in accordance with the Privacy Policy. If we terminate a paid subscription other than for your breach, we will refund the unused portion pro-rata. Sections that by their nature should survive (including 6, 10, 11, 14, 15, 16 and 18) survive termination.

18. Disputes and governing law

If a dispute arises, contact us first at support@fojora.com with a description of the issue — most problems are resolved quickly and informally, and each party agrees to attempt good-faith resolution for 30 days before starting formal proceedings. Nothing in this section prevents you from making a complaint to a regulator (including the ACCC or your local fair trading body) or a court or tribunal of competent jurisdiction, including under the ACL.

These Terms are governed by the laws of New South Wales, Australia. Each party submits to the non-exclusive jurisdiction of the courts of New South Wales and the Commonwealth of Australia. If you are a consumer outside Australia, this clause does not deprive you of the protection of mandatory consumer laws, or the courts, of your country of residence.

19. Changes to these terms

We may update these Terms from time to time. For material changes we will give you at least 30 days’ notice by email or in-app notice before they take effect. If you do not agree to a change, cancel before it takes effect — continuing to use the Service afterwards constitutes acceptance. The “Last updated” date above reflects the current version.

20. Mobile applications and app stores

If we offer mobile applications, we grant you a personal, limited, non-exclusive, non-transferable, revocable licence to use the app on devices you own or control, subject to these Terms and the usage rules of the relevant app store. The app may download updates automatically. The following additional terms apply when you obtain the app from an app store.

Apps from the Apple App Store

• Acknowledgement. These Terms are concluded between you and Fojora only — not with Apple Inc. (“Apple”) — and Fojora, not Apple, is solely responsible for the app and its content.
• Scope of licence. Your licence is limited to use of the app on Apple-branded products that you own or control, as permitted by the Usage Rules in the Apple Media Services Terms and Conditions, except that the app may be accessed by other accounts associated with you via Family Sharing or volume purchasing.
• Maintenance and support. Fojora is solely responsible for any maintenance and support of the app. Apple has no obligation whatsoever to furnish any maintenance and support services for it.
• Warranty. Fojora is solely responsible for any product warranties, whether express or implied by law, to the extent not effectively disclaimed. If the app fails to conform to an applicable warranty, you may notify Apple, and Apple will refund the purchase price of the app to you; to the maximum extent permitted by law, Apple has no other warranty obligation whatsoever with respect to the app.
• Product and legal claims. Fojora, not Apple, is responsible for addressing any claims by you or a third party relating to the app or your use of it, including product liability claims, claims that the app fails to conform to legal or regulatory requirements, and claims under consumer protection, privacy or similar legislation.
• Intellectual property claims. If a third party claims the app or your use of it infringes their intellectual property rights, Fojora, not Apple, is solely responsible for the investigation, defence, settlement and discharge of that claim.
• Legal compliance. You represent and warrant that you are not located in a country subject to a U.S. Government embargo or designated a “terrorist supporting” country, and that you are not listed on any U.S. Government list of prohibited or restricted parties.
• Third-party terms. You must comply with any applicable third-party terms of agreement when using the app (for example, your wireless data agreement).
• Third-party beneficiary. Apple and Apple’s subsidiaries are third-party beneficiaries of these Terms as they relate to the app, and upon your acceptance, Apple has the right (and is deemed to have accepted the right) to enforce these Terms against you.
• Contact. Questions, complaints or claims about the app can be directed to us using the details in Section 22.

Apps from Google Play

If you obtain the app from Google Play, these Terms are between you and Fojora only — not Google LLC (“Google”). Google Play’s own terms of service apply to your download, Google is only the provider of the store, Fojora is solely responsible for the app, and Google has no obligation or liability to you with respect to the app or these Terms.

21. General

• Entire agreement. These Terms, the Privacy Policy and any plan-specific terms we present at purchase are the entire agreement between you and us about the Service, and supersede prior agreements on that subject.
• Severability. If any provision is found invalid or unenforceable, it will be limited or severed to the minimum extent necessary and the remainder stays in effect.
• No waiver. A failure to enforce a provision is not a waiver of the right to enforce it later.
• Assignment. You may not assign these Terms without our consent. We may assign them to an affiliate or in connection with a merger, acquisition or sale of assets, with notice to you.
• Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control, including outages of third-party platforms or infrastructure, denial-of-service attacks, natural disasters, war or government action — except for your payment obligations for services already delivered.
• Notices. We send notices to your account email address; keep it current. You can send notices to support@fojora.com.
• Copyright complaints. If you believe content available through the Service infringes your copyright, notify us at support@fojora.com with sufficient detail to locate and assess the material; we respond to substantiated notices, including under the DMCA where it applies, and may terminate repeat infringers.

22. Contact

Fojora
Email: support@fojora.com
Web: fojora.com